URVA Service

Start your field day with a plan you can execute, not a stack of calls. In URVA, a dispatcher builds the day in minutes: import jobs, apply templates, set SLAs, and let skills, territory, and workload rules auto-assign work to the right technician. A map view shows nearby capacity, while route suggestions sequence visits to cut drive time. Share appointment links via WhatsApp, SMS, or email so customers can confirm or reschedule without a phone tag. Lock in required parts and documents on each job card to avoid last‑minute surprises. As work begins, everyone sees a single schedule—no spreadsheets, no guesswork.

On the road, techs run their entire shift from the mobile app—online or offline. Each job opens with customer history, past notes, and a step‑by‑step checklist. One tap launches navigation. Safety gates and compliance questions appear before work starts; photo and video capture record site conditions; barcodes track parts used. If approvals are needed, collect a secure digital signature on the spot. Log time, mileage, and expenses as you go. Need help? Use in‑app chat to reach a supervisor. When a part is added, inventory updates instantly; if stock is low, raise a replenishment request. If the visit uncovers a warranty or insurance issue, file a claim from the job card with documents attached, then move to the next stop—no paperwork waiting at night. more